How quickly will you despatch my order?
We aim to despatch all orders within 3 working days but more often than not this is the next working day. If we are unable to ship within 1 week we will contact you.
Can you send my item more quickly?
Our standard service is Tracked48 but you can choose to upgrade to Tracked24 when checking out.
- Tracked 24 - usually delivered 1 working day after your parcel has been despatched.
- Tracked 48 - usually delivered 2-3 working days after your parcel has been despatched but can take up to 10 working days.
Please be aware Royal Mail delivery times do vary and cannot be guaranteed.
What delivery service will you use?
We use Royal Mail as our first choice delivery partner.
If your parcel exceeds the Royal Mail size or weight limits we will use the Parcelforce equivalent service.
All parcels are sent using a tracked service and orders over £40 will require a signature.
What happens if I want to return my order?
If you wish to return an item you can arrange the return yourself or we can arrange collection by a courier on your behalf. The postage cost of returning an item will be deducted from your refund. Email info@skinnypiginteriors.co.uk to begin a return.
Is Skinny Pig a new company?
Skinny Pig has been operating since 2021. So whilst we are still relatively new we have many happy customers, new and returning, who vouch for our products quality and the service we give. You can see reviews from existing customers throughout the website.
Why don't you have a phone number on your website?
We don't have a phone number as we run Skinny Pig alongside our young families so we are not able to answer the phone at all times. However, we are very responsive on email and can assist you in this way. If you specifically want to talk to us we can call you if you include your phone number when you email us or complete our enquiry form.