Refund policy

What happens if something arrives damaged?

 

We carefully check and package all of our items to ensure they arrive to you in tip top condition, but sometimes things do go wrong. If your item does arrive damaged, please email us on info@skinnypiginteriors.co.uk with details of the problem and a couple of photographs including the packaging and postage label.

 

Please don’t try and fix an item yourself as this will affect your entitlement to a refund, compensation or reimbursement.

 

We also ask that you do not return a faulty item without contacting us first. Skinny Pig Interiors cannot reimburse any postage costs incurred if the correct returns procedure is not followed.

Small items returns and exchanges

 

For furniture please refer to the alternative policy in the section below.

 

Whilst we try our best to ensure our descriptions and photographs are accurate we understand that sometimes an item will arrive which doesn’t quite match your décor as you thought it would.

 

If you’re not completely happy you can return an item to us in its original condition and original packaging within 14 days, for a full refund, excluding delivery costs.

 

You are responsible for covering the cost of returning items to us.

Please take care to package the item securely as any item which is not in its original condition cannot be refunded. Please keep all packaging as we can only accept returns with the original packaging. 

 

We’re happy to offer a full refund or exchange for an alternative item if we have that item in stock.

 

Items which require assembly cannot be returned for a refund or exchange after they have been assembled.

 

Any claims for damages or missing items must be made within 14 days of receipt. Claims that are reported after this period will not be accepted.

 

To begin your return please email us at info@skinnypiginteriors.co.uk and our Customer Service Team will provide you with the information you need to return the item.

 

We also ask that you do not return an item without contacting us first. Skinny Pig Interiors cannot reimburse any postage costs incurred if the correct returns procedure is not followed.

 

Please note - Skinny Pig Interiors cannot be held responsible should an order go missing due to an incorrect or incomplete delivery address being provided at the time of order.

Furniture returns and damages

 

As all furniture items are made to order, we regretfully cannot accept returns of any furniture items, so please check all colours, materials and dimensions prior to placing your order.

 

Upon receipt of your order please ensure you check the number of parcels/pallets and the outer packaging for damage and then sign the delivery note with any comments.

 

Should you need to make a subsequent claim, goods signed for as ‘unchecked’ will not be accepted.

 

Any claims for damages or missing items must be made within 7 days of receipt. Claims that are reported after this period will not be accepted.

 

All information required must be provided as claims without this information will not be processed.

 

When submitting a claim for damages, please quote the order number(s) and provide photographic evidence.

 

Returned goods will only be accepted if previously arranged and once a unique Returns Order Number has been issued.

 

All returned goods must be in the original packaging, securely packed for collection and including the Returns Order Number in your package.

 

Goods subject to a claim must not be destroyed until authorised by Skinny Pig Interiors.

 

Only goods on the original claims will be credited. Any extra goods returned without prior authorization will not be credited.

 

Where the defect or damage is easily repairable, we will arrange to repair the defective or damaged items.

 

Once received we will review the claim and aim to resolve it within 7-10 working days from receipt, given we have received all required information.